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Some Credit / Store Card Debt Solutions
Credit cards and store cards can offer convenience, but they are also common areas for mis-selling, leaving many customers at a disadvantage. If you’ve been mis-sold a card, whether through undisclosed fees, misleading promotional offers, or a lack of proper affordability checks, this page is here to help. We provide the information and support you need to identify if you’ve been affected, understand your rights, and take steps to address the issue. Whether it’s hidden charges or being sold a product that didn’t suit your financial needs, we’re here to guide you on the path to resolution.
Review Your Credit Card or Store Card Agreement
The first step in addressing a mis-sold credit card or store card is to carefully review the terms of your agreement. Look for any hidden fees, interest rates, or conditions that were not made clear to you at the time of sale. If you were offered a credit card with promotional rates or rewards that weren’t fully explained or if there are charges you were unaware of, this could be a sign of mis-selling. Take note of any discrepancies and use this information when contacting the lender.
Contact the Lender Directly
Once you have reviewed your agreement, contact your credit card issuer or store card provider to discuss your concerns. If you believe you were mis-sold the card, explain the situation and request a full explanation of the terms and fees. Ask them to investigate the issue and consider whether the card is suitable for your financial needs. If there are errors or misleading information involved, the lender may offer to adjust the terms or provide compensation.
File a Formal Complaint
If you are unsatisfied with the response from the lender, you can file a formal complaint. Make sure to clearly outline the issues you’ve encountered, providing any supporting evidence such as correspondence, terms, or promotional materials. The lender has up to eight weeks to respond to your complaint, and if you don’t receive a satisfactory resolution, you can escalate the complaint further.
Use the Financial Ombudsman Service
If the lender fails to resolve your complaint or offer a satisfactory solution, you can escalate the issue to the Financial Ombudsman Service (FOS). The FOS can independently investigate complaints about mis-sold credit cards and store cards. They can help determine whether the card was mis-sold and advise on possible remedies, including compensation or restructuring the terms of the card to better suit your needs.
Seek Independent Financial Advice
If you are unsure whether your credit card or store card was mis-sold, seeking independent financial advice can help. A financial advisor can review your case, advise you on your rights, and help you determine the best course of action. They can also guide you in understanding the terms and conditions of your credit cards and store cards to ensure that they align with your financial situation.
Check for Compensation
If your credit card or store card was mis-sold, you may be entitled to compensation. This could include a refund of any unfair charges, interest, or fees that were not clearly disclosed, as well as potential compensation for any financial difficulties caused by the mis-selling. You can request this directly from the lender or, if necessary, through the Financial Ombudsman Service.
You could be owed £Thousands
Financial Claims Experts
Where you forced to take out additional loans due to irresponsible lending?
How much interest are you paying?
Please remember there may also have been fees added to the finance too.
There are three less common debt solutions to consider. Full & Final Settlements are ideal if you’ve been on a Debt Management Plan (DMP) or unable to make payments for some time and now have access to a lump sum to negotiate settlements. Write-off debts are usually only an option in exceptional circumstances, as creditors rarely agree to this. Administration Orders, once more common, are now extremely rare, with only 16 issued in England and Wales in September 2016.
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**Note: For exceeding 120 no. of payments, a group of 12 payments will be combined into a single payment number for better chart visibility.
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Calculator Disclaimer
The repayment amount shown using this calculator is an estimate, based on information you have provided. It is provided for illustrative purposes only and actual repayment amounts may vary. To find out actual repayment amounts, contact us. This calculation does not constitute a quote, claim approval, agreement or advice by Claims 4 PCP. It does not take into account your personal or financial circumstances.
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Non-profit, independent, and unbiased website dedicated to helping you get out of debt
If you’ve experienced financial hardship due to unaffordable repayments, we’re here to support you in achieving financial fairness.
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Facing hardship?
If you’ve experienced financial hardship due to prioritizing card finance payments over other essential bills or obligations, your loan may not have been genuinely affordable or if your lender failed to conduct proper affordability checks or acted negligently you could reclaim what you’re owed—whether it’s a refund, compensation, or both.
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Irresponsible lending?
We assist individuals who: Purchased on card finance only to discover it was unaffordable. Found themselves juggling debt, household bills, and living expenses due to prioritizing loan payments. Were misled or poorly informed about the terms of their finance agreements.
Financial Claims Experts
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Experienced
Let us help you, we understand the emotional and financial toll that unaffordable store and credit cards can have. Our goal is to provide you with the support and solutions you need to regain control of your finances and reclaim what’s rightfully yours. Contact us today to find out how we can help you take the first step toward financial fairness.
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Making a claim for unfair discretionary commission charges or unaffordable car finance could result in significant benefits, including a refund of overpaid interest and additional compensation, such as statutory interest (typically 8% per annum). Beyond financial reimbursement, a successful claim can alleviate financial strain, helping you regain stability and control over your finances.